Casa Fernanda Hotel Policies

Privacy Policy

In accordance to the Federal Law of Protection of Personal Data in Possession of Particulars, Casa Maria Fernanda S.A. de C.V. is responsible of the use and care of the data provided by guests. The data will be only used to guarantee your reservation and register.

Reservation Policies

Check In: 15:00 hrs.

Check Out: 12:00 hrs.

Guarantee policy:

We accept credit card to guarantee the reservation (VISA, MASTERCARD, AMEX), transfer or bank deposit for the total amount of the reservation.

Cancellation policy:

For cancellations made 5 days or more before the arrival date no charges will be made; 4 to 3 days before, a 30% of the total amount of your reservation will apply; 2 to 1 day before, 50% and if you cancel on the day of the arrival a charge for the 100% of your reservation will apply.

No show policy:

100% of the total amount of the reservation will be charged in case of No Show.

Extra person policy:

Extra person charge is for $990.00 MXN per extra person in room (from Sunday to Thursday) and $1,390.00 MXN (in vacations, Holidays, Fridays and Saturdays).

Children policy:

Minors aged 12 and older are accepted in the hotel and will be charged as adults.

Pet policy:

Sorry, pets are not allowed.

Overbooking policy:

In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from INTERNET POWER, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.